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How 4star Handles Your Privacy

We keep your account data, payment details and session activity under strict internal controls so you stay in charge of what we hold.

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4star How 4star Handles Your Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how we use your information, want a copy of your stored data, or need to request deletion, our support channels are open for privacy-related queries. Mention your account ID and the specific data concern so we can route your request directly to the right team without unnecessary back-and-forth.

Team online

Live Chat

Open live chat from any page on mobile or desktop. State your privacy concern and an agent will confirm your identity before discussing account-specific data. Chat transcripts are stored securely and linked to your request reference number.

Email

Send your privacy query to our support email with your registered phone number included. We respond to data-related requests within a reasonable timeframe and confirm receipt so you know your message reached the correct queue.

In-App Request

Inside your account settings on mobile, you can submit a formal data request. This generates a ticket that tracks your enquiry from submission through to resolution, and you receive status updates via SMS to your registered number.

DATA HANDLING DETAIL

Explore How We Protect Your Information

We approach data protection as a continuous practice rather than a one-time checkbox. From encryption at rest to access audits, every layer of our infrastructure is configured to minimise exposure of your personal details. Below are the specific areas we manage on your behalf.

Encryption Standards

All personal data transmitted between your device and our servers uses SSL encryption. Stored records sit behind additional encryption layers so that even internal access requires multi-step authorisation before any account-level information is visible.

Cookie Management

We use functional cookies to keep you logged in and remember display preferences. Analytics cookies help us understand which sections of the platform you use most. You can clear cookies from your browser settings at any time without losing your account.

Account Security

Your account is protected by OTP verification sent to your registered mobile number each time you log in from a new device. If we detect login attempts from an unrecognised location, we temporarily lock access and alert you via SMS.

Data Retention

Transaction records linked to bKash, Nagad or Rocket payments are retained as long as financial compliance obligations require. Session logs and device data are purged on a rolling schedule unless they are part of an active security investigation.

Third-Party Sharing

We share data only with payment processors needed to complete your deposits and withdrawals, and with security partners who help us detect fraud. No personal information goes to advertisers or data brokers under any circumstances.

Your Rights and Requests

You can ask us for a full export of the data we hold on your account, request corrections to outdated information, or ask for deletion. Requests are processed through live chat, email or the in-app form, and we confirm completion once handled.

Check Common Privacy Queries

Below are the questions our support team receives most often about data handling, account privacy and your rights. If your concern is not covered here, reach out through live chat or email and reference this policy so the agent can assist you quickly.

We collect your full name, phone number, email address and device identifiers during registration. When you deposit via bKash, Nagad or Rocket, transaction references and amounts are also recorded to maintain your account ledger and meet compliance requirements.

Payment references are stored on encrypted servers with restricted access. We do not store your bKash or Nagad PIN — only the transaction ID and amount are retained so we can match deposits to your account and resolve any discrepancies if they arise.

Yes. Open a data export request through live chat, email or the in-app settings form. We compile your stored records — account details, transaction history, login logs — and deliver them in a readable format to your registered email within a reasonable timeframe.

Submit a deletion request via any support channel with your account ID. We remove personal identifiers where no legal retention obligation applies. Some transaction records may be kept longer if required by financial compliance rules in your region.

We do not share your data with advertisers or data brokers. Information is shared only with payment processors handling your bKash, Nagad or Rocket transactions and with security partners involved in fraud prevention — strictly for operational purposes.

We use functional cookies for login sessions and preference memory, plus analytics cookies to improve the platform. You can disable or clear cookies in your browser settings at any time. Disabling functional cookies means you will need to log in again each visit.

Each login from a new device triggers OTP verification to your registered mobile number. Unrecognised login patterns prompt a temporary account lock and an SMS alert. You can also update your password and review active sessions from your account settings.

Transaction records are retained for as long as applicable compliance obligations require, which varies by region and transaction type. Session logs and device data follow a shorter rolling retention schedule and are purged once no longer needed for security monitoring.

Yes. When we update data practices or policy terms, active account holders receive a notification via their registered email or SMS. The updated policy is also published on this page with a visible revision reference so you can track what changed.

Availability of our services and the specific application of this policy depend on your local law and eligible regions. Certain data rights or retention periods may vary based on regulatory requirements where you access the platform. Contact support if you need region-specific clarity.

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